Returns & Refunds
Should you wish to return an item purchased from Haleworth, you may do so within 30 days of delivery, without needing to give a reason. This page sets out the conditions, the process, who bears each cost and how refunds are issued.
Return window
30 days from delivery
Return shipping
Covered by us when an item is faulty or incorrect; covered by you should you simply change your mind
Refund time
3-10 business days following our receipt of the item
Refund method
The same method used for the original payment
Section · 01
Conditions
Returns are accepted within 30 days of delivery provided the product is unused, the tamper-evident bottle or blister seal remains intact, the item is in its original protective packaging, and it is accompanied by the original order number or proof of purchase. Items that have had their seal broken cannot be accepted for health and bio-safety reasons, except where the product was received damaged or defective.
For health, hygiene and bio-safety reasons, supplement bottles or blister packs with a broken tamper-evident seal, opened or partially consumed products, and items beyond their stated shelf-life at the time of return cannot be accepted back into stock and are excluded from the refund process, except in cases of verified transit damage or manufacturing defect.
Section · 02
The return process, step by step
- Submit a return request to [email protected] with the order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number and the designated return address
- Pack the item securely in its original protective packaging with seals intact, including the RMA number on the outside of the parcel
- Receive the refund within 3 to 10 business days after the returned item passes inspection at our facility
Section · 03
Who pays return shipping
Where the item is faulty, damaged or not what you ordered, we cover the cost and provide a prepaid label or arrange a courier collection. Where you have changed your mind, return shipping is at your own expense, with no further deductions made.
Section · 04
Refund timing and method
The refund is processed within 3 business days of the item passing inspection. Orders paid by cash on delivery are refunded by bank transfer to an account you specify; orders paid by bank transfer are returned to the same account. Banks typically settle this within 1-5 business days.
Section · 05
What to expect in each situation
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | The correct item is dispatched and the wrong one collected | None |
| Parcel lost | A replacement or full refund is issued once the courier trace is complete | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | A full refund of the item's price | Return shipping only |
Section · 06
Exchanges
To exchange an item for a different size, variant or product, please follow the return process and place a new order; we refund the returned item as soon as it reaches us. Where the exchange results from our own error, the replacement order is shipped at no charge.
Section · 07
Cancelling an order
An order may be cancelled free of charge at any point before dispatch. Please write to [email protected] with your order number. Once the order has shipped, our standard return process applies.
Section · 08
Questions about this policy
Write to [email protected] or telephone +44 161 841 6849 during Mon-Sat 08:00-16:00. Every enquiry receives a reply within one business day.
- Merchant
- Haleworth Nutrition Ltd.
- Registered address
- 45 Oldham Road, Manchester, M4 5NB, United Kingdom
- Email
- [email protected]
- Phone
- +44 161 841 6849
- Working hours
- Mon-Sat 08:00-16:00
- Registration
- Company No. 19468228
