Haleworth ships every energy support tablet order from secure, climate-controlled storage facilities located within the United Kingdom, ensuring consistent handling from warehouse to doorstep. All parcels are dispatched through trusted national carriers with full tracking so customers always know the status of their delivery.
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD Local | 1-2 business days | £4.95 |
Timeframes are counted in business days from dispatch. Remote locations may require an additional 1-2 days.
Orders placed before 14:00 on a business day are dispatched that same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched the following business day. A confirmation email with the order number follows as soon as the order is placed.
Each bottle or blister pack leaves our facility with an intact tamper-evident seal on the cap or foil backing, which must not be broken before use. The sealed unit is then wrapped in a moisture-resistant inner pouch and placed inside a padded mailer or corrugated outer box with void-fill material to prevent movement, crushing or seal damage during transit.
As soon as an order is dispatched, an automated tracking number is generated and sent to the customer by email and, where a mobile number is provided, by SMS, allowing real-time monitoring of the parcel's journey until delivery.
Should tracking show no movement for 5 business days, please contact us at [email protected] with your order number. We will open a trace with the courier and, at your choice, resend the order or issue a full refund within 10 business days of the claim.
If a parcel arrives with visible transit damage, the customer should photograph the outer packaging and the product before opening the tamper-evident seal, then contact [email protected] within 48 hours of delivery with the order number and photographs attached. Our team will verify the claim and arrange a replacement shipment or a full refund without requiring the damaged goods to be returned, provided the seal has not been broken.
We accept Cash on delivery, Bank transfer. We will never request card or online-banking details by email or telephone.
We deliver to a number of countries abroad. The cost and expected timeframe for your destination are shown at checkout, before any payment is taken. Any import duties that apply remain the recipient's responsibility.
Write to [email protected] or telephone +44 161 841 6849 during Mon-Sat 08:00-16:00. Every enquiry receives a reply within one business day.
