Privacy Policy

Who is responsible

Haleworth Nutrition Ltd., 45 Oldham Road, Manchester, M4 5NB, United Kingdom. For privacy matters, please contact [email protected].

Legal framework

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018 and other applicable rules within United Kingdom. Where any part of this policy conflicts with the law, the law takes precedence.

What we collect

When you place an order, we collect the details required to deliver it: name, delivery address, email, telephone number and order contents. Card details are neither collected nor stored on this site. While you browse, the site records technical information, such as IP address, browser type and pages visited, through the cookies described below.

• Customer contact and shipping details (name, address, email, phone)
• Transaction and purchase history, including order references and item quantities
• Technical telemetry and device diagnostics such as IP address and browser type, collected for site security and performance
• Customer support communications, including email correspondence and order-related queries

Why we use it

• To process orders, arrange delivery and manage returns.
• To respond to your enquiries and provide updates on your order.
• To maintain site security and understand how the site is used.
• To send promotional offers, only where you have subscribed, with the option to unsubscribe at any time.

Cookies and browser data

The site stores small files within your browser. Necessary cookies keep the basket and checkout functioning and cannot be disabled. Analytics cookies show us, in aggregate, which pages are used. Marketing cookies are set only with your consent, given through the cookie banner. You may withdraw consent at any time, either through the banner or your browser settings; the full list appears in our Cookie Policy.

Who receives this data

Couriers are given the delivery details needed to complete shipment. Our payment provider receives what is required to process payment. Hosting and analytics providers process data on our behalf under contract. We do not sell personal data under any circumstances.

The CCPA/CPRA is United States legislation and does not apply to Haleworth Nutrition Ltd. or its customers in the United Kingdom. Under the UK General Data Protection Regulation and the Data Protection Act 2018, Haleworth Nutrition Ltd. confirms that it never sells personal data to third parties for any purpose.

How long data is retained

Order data is retained for as long as accounting law requires, then deleted. Account data is retained until you close your account. Analytics data is retained for 14 months.

Your rights

Under the UK General Data Protection Regulation and the Data Protection Act 2018, customers have the right to access their personal data, request correction of inaccurate information, request erasure, restrict or object to processing, and receive their data in a portable format. Customers may also lodge a complaint with the Information Commissioner's Office (ICO) if they believe their data has been mishandled.

Security

Haleworth Nutrition Ltd. does not collect, process or store any bank card or payment card data, as checkout offers only Cash on Delivery, paid directly to the courier at no extra cost, or Direct Bank Transfer using details supplied with the order confirmation. No card data ever passes through our systems, so no PCI DSS obligations arise.

Questions about this policy

Write to [email protected] or telephone +44 161 841 6849 during Mon-Sat 08:00-16:00. Every enquiry receives a reply within one business day.

Merchant

Haleworth Nutrition Ltd.

Registered address

45 Oldham Road, Manchester, M4 5NB, United Kingdom

Email

[email protected]

Phone

+44 161 841 6849

Working hours

Mon-Sat 08:00-16:00

Registration

Company No. 19468228